1St Response / Opening:
Greetings !
Thank you for contacting Thyrocare Support.
This is “Your Name” Chatting with you. How can I assist you today ?
CAPTURE THE SOURCE CODE FROM THE CLIENT IF NOT VISIBLE IN SYSTEM OR HISTORY OF THE CHAT.
2nd Response :
I really understand your concern, please allow us some time to look into this.
After Hold :
Thank you for your patience. As I can see……
Issue Resolved :
I hope I was able to answer all your queries to your satisfaction. Is there anything else I can help you with?
Before Closing chat:
Thank you for your valuable time with me today. It was a pleasure assisting you today.
For any further assistance please connect with us over chat on XXXXXXXX or email us on XXXXXXX to assist you better.
Have a nice day.
NON RESPONSIVE CHAT : 1st Reminder
Dear Partner,
As there is no response from your end for a while now, we are closing this chat. In case you need any further assistance, I will request you to connect with us on chat (XXXXXXX) or email (XXXXXXXXX).
Have a great day ahead.
Thank you
Name
Franchise Support Officer.
2nd Reminder :
Looking forward to your response, so that I can assist you better. Please update if you have any further concerns.
Post ticket creation:
I have raised a ticket for this issue with our specialist team and they will be getting back to you shortly.
This is the ticket ID for your reference which you may quote for your future conversation Ticket # {{1}}
We will get back to you with a resolution on this and you will hear with us on your email and the team will also call you to inform.
Report sharing over mail
Hi "Customer Name" !
Your reports are ready.
Thank you for availing services from Thyrocare.
Please find the attachment to download the reports.
Feel free to contact us in case you need any assistance.
Regards,
Canned responses
Available in Freshchat
Just enter /
Common used phrase in Email writing
A common problem we hear is how writing emails in English can cost just too much time.
One solution that works for many people is to just start keeping a list of common and useful expressions.
There's nothing wrong with reusing some standard phrases if it helps save you time and communicate clearly.
You probably already have 2 or 3 sentences you reuse again and again. But sometimes the tone just isn't right.
To help you find the right words when you need them, here are a few great expressions you might want to use, or modify, for your own email messages.
Commonly used phrases in email writing
1) If Requesting: Please/ Kindly provide
2) When apologizing:
- I apologize for the delay in replying.
- I apologize for the inconvenience caused.
- Please accept my sincere apologies.
3) Saying thank you :
- Thank you for your cooperation
- I really appreciate the help / time / assistance / support you’ve given me.
- Thank you once more for your help in this matter.
- Thank you for your assistance.
4) Expecting reply :
- I expect your quick reply
- I’m waiting for your reply
- Requesting you to promptly revert.
- Request for your response at the earliest.
- Your prompt reply will be solicited.
5) If you had a past conversation on the same, always keep in trailing mail.
- I am writing in reference to . . .
- Herewith updating you...
- Herewith forwarding you..
6) If inquiring/informing/Acknowledging :
- I am writing to inquire about . . .
- I hereby acknowledge the same.
- Please be aware/informed of that . .
- I have noted the content of your email.
- I have read/gone through your email.
- I have noted the instructions.
- I have noted your communication.
- Note your communication over this subject.
- Noted and Thank you.
- Inputs are noted, proceeding with execution.
- I acknowledge the update given by you hereby.
- I acknowledge your email hereby.
- Required action will be taken up, email contents are noted.
7) Closing mail lines :
- If you require assistance, please contact
- If I can be of more help, please feel free to contact me at . . .
- If we can be of assistance, please don't hesitate to ask.
- Please let me know if any assistance is required, I shall meet you.
- This is for your information and update.
- This is for information and suggestions.
- Kindly consider and do the needful.
- Please let me know if you have any questions.
- I hope the above is useful to you.
- Let me know if you need anything else
- Drop me a line if I can do anything else for you.
- I would appreciate your immediate attention to this matter.
Common business abbreviations like :
- ASAP - As soon as possible
- FYI - For your information
- JFYI - Just for your information
- PFA – Please Find the Attachment
- EDC - Expected Date of Completion
- PFB – Please Find Below.
- FYINA – For your information & necessary action.
- ALARA – As low as reasonably achievable
- AHARA – As high as reasonably achievable
Most Common Business Abbreviations & Acronyms
Whether it’s to expedite communication or to simplify complex jargon, acronyms have become an integral part of our business lexicon. Here, we will present must-know abbreviations and acronyms in 2023 for each of the following categories:
General Acronyms
Performance-Related Acronyms
Time-Related Acronyms
Communication Acronyms for Email, Phone & Chat (e.g. Slack)
Financial Acronyms
Marketing Acronyms
Sales Acronyms
Technical And IT Acronyms
HR Acronyms
Job & Department Titles
General Acronyms
There are many acronyms used in professional settings that may also be the common-day language used in social settings. We are presenting the following list because of their widespread use and applicability in various industries and organizational contexts.
ASAP: As Soon As Possible
ETA: Estimated time of arrival
FAQ: Frequently Asked Questions
IMO: In my opinion
LMK: Let me know
NSFW: Not safe for work
FYI: For Your Information
SME: Subject matter expert
BID: Break it down
NWR: Not work-related
RFD: Request for discussion
R&D: Research and Development
SOP: Standard Operating Procedure
Performance-Related Acronyms
Whether it’s individual performance, team performance, or organizational performance, having a clear understanding of key metrics and indicators is essential for driving growth and achieving objectives. To navigate the complex landscape of performance evaluation and analysis, these acronyms provide a concise and standardized language for discussing performance.
CSF: Critical Success Factor
KPA: Key Process Area
KPI: Key Performance Indicator
KRA: Key Results Area
KRI: Key Risk Indicator
OGSM: Objective, Goals, Strategies and Measures
OKR: Objective and Key Results
SMART: Specific, measurable, attainable, realistic, time-bound
PA: Performance appraisal
Time-Related Acronyms
To effectively navigate through schedules, deadlines, and project timelines, time-related acronyms have become invaluable. These acronyms provide a shorthand way to communicate specific time frames and intervals, ensuring efficient coordination and clarity
COB: Close of business
EOD: End of day
EOM: End of message OR end of month
EOW: End of week
H1: First Half
H2: Second Half
MoM: Month over month
MTD: Month to date
Q1: Quarter 1
Q2: Quarter 2
QoQ or Q/Q: Quarter-over-Quarter
YoY or Y/Y: Year-over-Year
YTD: Year to date
Communication Acronyms for Email, Phone & Chat (e.g. Slack)
These communication acronyms enable quick and clear messaging, ensuring smooth and productive communication within teams and across departments. Whether you’re composing a professional email, participating in a conference call, or collaborating in a chat channel, mastering these acronyms will enhance your communication skills and keep you in sync with modern workplace dynamics.
NRN: No reply necessary
OOO: Out of office
OTP: On the phone
Re: Referring to
EOT: End of thread
POC: Point of contact
TL;DR: Too long, didn’t read
TLTR: Too long to read
TYT: Take your time
Financial Acronyms
The financial landscape is filled with specialized terms and concepts, often represented by acronyms. In this section, we will cover acronyms related to financial statements, accounting practices, investment terms, and regulatory bodies.
AP: Accounts payable
APR: Annual Percentage Rate
AR: Accounts receivable
BS: Balance sheet
CPA: Certified Public Accountant
CPU: Cost per unit
CR: Credit
DR: Debit
EBITDA: Earnings Before Interest, Taxes, Depreciation, and Amortization
EPS: Earnings Per Share
FIFO: First-In, First-Out
GAAP: Generally Accepted Accounting Principles
IPO: Initial Public Offering
IRS: Internal Revenue Service
LIFO: Last in, first out
LWOP: Leave without pay
NAV: Net assets value
NPV: Net Present Value
P-card: Purchase card
P/E: Price-to-Earnings ratio
P&L: Profit and loss
ROA: Return on Assets
ROE: Return on equity
ROI: Return on investment
SEC: Securities and Exchange Commission
Marketing & Sales Acronyms
Marketing and sales professionals rely on acronyms to communicate efficiently and effectively. In this section, we will delve into acronyms commonly used in marketing strategies, digital marketing, advertising, sales techniques, lead generation, customer relationship management, and more.
ACV: Annual Contract Value
ARPU: Average Revenue Per User
ASP: Average Selling Price
B2B: Business-to-Business
B2C: Business-to-Consumer
CAC: Customer Acquisition Cost
CPM: Cost Per Thousand
CRM: Customer Relationship Management
CRO: Conversion Rate Optimization
CTA: Call-to-Action
CTR: Click-Through Rate
MQL: Marketing Qualified Lead
PPC: Pay-Per-Click
SEM: Search Engine Marketing
SEO: Search Engine Optimization
SERP: Search Engine Results Page
SQL: Sales Qualified Lead
UGC: User-Generated Content
UI: User Interface
WOM: Word-of-Mouth
Technical and IT Acronyms
In this section, we will cover acronyms commonly used in technical discussions, IT infrastructure, programming languages, network protocols, and software development. The selected acronyms are important for understanding and navigating the technical aspects of the digital landscape.
API: Application Programming Interface
CPU: Central Processing Unit
CSS: Cascading Style Sheets
DNS: Domain Name System
FTP: File transport protocol
HTML: Hypertext Markup Language
HTTP: HyperText transfer protocol
HTTPS: HyperText transfer protocol secure
IM: Instant messaging
IoT: Internet of Things
IP: Internet protocol
ISP: Internet service provider
LAN: Local Area Network
OS: Operating system
QA: Quality assurance
RAM: Random Access Memory
RSS: Rich site summary OR really simple syndication
SDK: Software Development Kit
SQL: Structured Query Language
SSL: Secure Sockets Layer
URL: Universal resource locator
UX: User Experience
VPN: Virtual Private Network
WAN: Wide Area Network
TOS: Terms of Service
HR Acronyms
In this section, we will explore acronyms related to HR processes, employee management, compliance, benefits, and workplace policies. These acronyms have been chosen based on their relevance and significance in HR operations and practices.
FMLA: Family and Medical Leave Act
PTO: Paid Time Off
EEO: Equal Employment Opportunity
HRIS: Human Resources Information System
OSHA: Occupational Safety and Health Administration
ATS: Applicant Tracking System
D&I: Diversity and Inclusion
SHRM: Society for Human Resource Management
EAP: Employee Assistance Program
ADA: Americans with Disabilities Act
HSA: Health Savings Account
ERG: Employee Resource Group
L&D: Learning and Development
COBRA: Consolidated Omnibus Budget Reconciliation Act
I-9: Employment Eligibility Verification Form
TA: Talent Acquisition
LMS: Learning Management System
C&B: Compensation and Benefits
EE: Employee Engagement
PIP: Performance Improvement Plan
Job Titles and Departments
Next up, we cover acronyms related to various job titles and departments, ranging from executive positions to specialized roles. The selected acronyms represent common and widely recognized job titles and departments in the business world.
Acc: Accountant
Admin: Administrator
Analyst: Data Analyst
AVP: Assistant Vice President
BD: Business development
CAO: Chief analytics officer
CCO: Chief Communications Officer
CDO: Chief Data Officer
CEO: Chief executive officer
CFO: Chief Financial Officer
CFP: Certified financial planner
CHRO: Chief Human Resources Officer
CIO: Chief Information Officer
CMO: Chief Marketing Officer
COO: Chief operating officer
CSO: Chief security officer
CSR: Corporate social responsibility
CTO: Chief Technology Officer
Dir: Director
Eng: Engineer
HR: Human resources
HRM: Human Resources Manager
IT: Information Technology
Mgr: Manager
PM: Project manager
PR: Public Relations
QA: Quality Assurance
R&D: Research and development
VP: Vice President
FTE: Full-time employee
PTE: Part-time employee
By being familiar with these acronyms, you can enhance your understanding and participation in various business-related conversations. It’s not just about keeping up with the lingo; it’s about ensuring effective and efficient communication in an ever-evolving business landscape.